Privacy Policy

1. Information We Collect

1.1 Personal Information:

We collect personal information you provide directly when registering an account or using our services, including but not limited to your name, email address, phone number, date of birth, mailing address, payment information, and profile details.

1.2 Pet Information:

For pet owners, information regarding your pets may be collected to facilitate caretaker services.

1.3 Usage Information:

We automatically collect information about your interactions with our platform, such as IP address, device information, browser type, pages visited, and usage patterns.

1.4 Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Please see our Cookie Policy for details.

2. Use of Information

• Provide, operate, and maintain the Tailmates platform and services.
• Verify your identity and manage your account.
• Facilitate connections between pet owners and caretakers.
• Process payments and transactions securely.
• Send you service-related communications, updates, and promotional materials (where permitted).
• Monitor and analyze platform usage to improve performance and features.
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist in platform operations (e.g., payment processors, hosting providers).
• Legal Authorities: When required by law, subpoena, or to protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict processing of your data.
• Withdraw consent where applicable.
• Opt out of marketing communications.

To exercise these rights, please contact us at support@tailmates.com.

6. Children’s Privacy

Tailmates is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

7. International Users

If you are accessing Tailmates from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located and our central database is operated.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you by posting the updated policy on this page and updating the “Effective Date.” Your continued use of Tailmates after changes constitutes acceptance of the updated policy.